Chapter : The nature of process innovation
Chapter : Selecting processes for innovation
Chapter : Information technology as an enabler of process innovation
Chapter : Processes and information
Chapter : Organizational and human resource enablers of process change
Chapter : Creating a process vision
Chapter : Understanding and improving existing processes
Chapter : Designing and implementing the new process and organization
Chapter : Process innovation and the management of organizational change
Chapter : Implementing process innovation with information technology
Chapter : Product and service development and delivery processes
Chapter : Customer-facing processes
Chapter : Management processes
Chapter : Summary and conclusions
Appendix A: Companies involved in the research
Appendix B: The origins of process innovation
Author: Davenport, Thomas H., 1954- Title: Process innovation : reengineering work through information technology / Thomas H. Davenport. Published: Boston, Mass. : Harvard Business School Press, c1993. Description: x, 337 p. : ill. ; 24 cm. LC Call No.: HC79.I55D37 1993 Dewey No.: 338/.064 20 ISBN: 0875843662 (acid-free paper) : $29.95 Notes: Includes bibliographical references and index. The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation. Subjects: Information technology. Technological innovations. Organizational change. Production engineering. Reengineering (Management) Control No.: 92021959 //r95
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